Customer Relationship Management (CRM)
Learn how to use CRM to acquire and retain customers through repetitive sales and marketing activities. Understand how to send marketing information to prospects over longer periods of time in order to nurture them to become customers. Learn how a CRM system can prioritize telephone calls, face-to-face visits and help you achieve greater revenue growth.
Who should attend: Business owners, CEOs, personnel responsible for sales processes.
March 23rd | 10:00am PDT | FREE to members (non-members $25)
Management Webinar: Things Your Accountant Never told You, But You Need to Know
Oh! Those seemingly dry, boring reports from accounting must hold compelling business information. Right? Unfortunately, it's in a language quite foreign for many of us. We need an interpreter. These reports can become powerful competitive tools…but only if you can interpret the data in ways you can use. Tune in to this webinar presented by Gerry Michael of Falco Sult & Company, who has worked with Graphic Arts firms for over 40 years. Learn how to interpret the information your accounting system gives you in ways that will help you to be a more effective manager. Learn how to convert historical reports into essential management tools to rely on.
March 23rd | 11:00am PDT | FREE ($45 non-members)
Avoid Common Mistakes and Prevent Cyber Security Breaches
In the last 12 months, over 70% of organizations reported being compromised by a successful cyber-attack. The average cost of a corporate data breech? $3.5 Million. IT Security has been a hot topic over the last decade and attacks are becoming more and more frequent. IT departments and leaders are often the ones faced dealing with the aftermath and recovery of a Cyber Security breach, but you have an impact on preventing one. Every time you power up for the day, open an email and enter in passcodes, you are at risk for being under a cyber-attack.
Join Solutions Architect Sean Gorliz as we discuss the ways you and your end users can be at risk for a cyber-attack. Enable employees of any organization to use technology more securely to minimize digital risks. Participants will be able to identify the warning signs and potential threats if they are under a cyber-attack.
March 23rd | 11:00am PDT | FREE
Are You OSHA Ready?
The printing industry has been deemed a high hazard industry by OSHA for amputations and combustible dust, causing the number of inspections, citations, and penalties in our industry to skyrocket. On average, OSHA is inspecting at least one to two printing operations per week and they are finding violations that cost you real money.
This webinar will provide you the information needed to understand the key OSHA regulations and what steps you will need to take to become compliant. OSHA has dramatically increased their fines so don't wait until they come knocking on your door, be proactive!
April 6th | 11:00am PDT | FREE to members ($49 non-members)
2020 Vision: What Leaders Need to Know to Navigate the Next Few Years and Beyond
What counties, states, regions, countries and continents will flourish, and which will be challenged because of shifting demography? As a forecasting tool, demographics are unparalleled for seeing what's ahead in world culture, economics, politics, commerce and government. During this insightful webcast, demographer Kenneth W. Gronbach will lead you into his fascinating world of counting people. He'll explain to you why demographics precipitate economics, and not the other way around. Ken's demographic perspective is very macro, big picture and long term. His strategies are often integrated into strategic plans in diverse sectors because of their uncanny accuracy. Demography is a science of simplicity and fascination. Join Ken for this exciting presentation and enjoy the ride.
April 19th | 9:00am PDT | FREE
The Business of Facebook: Lessons Learned
Learning from the Rise of a Social Media Juggernaut. Facebook's founding is legend: In a Harvard dorm, wunderkind Mark Zuckerberg invented a new way to connect with friends … and the rest is history. But for the people who actually molded this great idea into a game-changing $300 billion company, the experience was far more tumultuous and uncertain than we might expect. Mike Hoefflinger was one of the Facebook insiders. As a computer engineer turned marketing innovator who worked with COO Sheryl Sandberg, he had a front-row seat to the company's growing pains, stumbles, and reinventions.
April 26th | 9:00am PDT | FREE
The Art of Business Improv: Embrace Change and Lead Dynamic Teams
Learn How Improvisation Can Positively Impact Every Business Situation This high-energy, interactive session demonstrates the tenets of improvisation and how they link to business in an incredibly entertaining and thought-provoking way. Delivered by Chicago-trained elite improv veteran (and author of Getting to "Yes And": The Art of Business Improv) Bob Kulhan, you'll discover how Business Improv® techniques strengthen a skill set directly related to team trust, communication, creativity & innovation, influence, networking, adaptive problem solving, and conflict management. Improvisation thrives at the moment when strategy meets execution. It works because this approach addresses real-world business challenges. Bob's secret recipe combines the psychology behind decision-making with the very best aspects of our own brand of customized, high-energy, experiential learning, which drives measurable and sustainable ROI.
May 24th | 9:00am PDT | FREE
10 Great Negotiation Tips for IT Managers
IT managers, Project Managers and others in IT leadership roles negotiate with vendors about price, delivery dates, service levels, and a myriad of other topics. They also negotiate with their business users on everything from budget to software application features. As a result, negotiation skills are a key element of both IT organizational success and individual professional career development.
This webinar provides ten great negotiation tips on how to deal with difficult negotiation topics.
June 13th | 8:00am PDT | FREE
How to Inspire and Energize Your People Every Day
Executive coach Kristi Hedges spent years studying exactly what inspiring leaders do differently. Informed by quantitative research and thousands of responses from leaders at all levels, she has determined the core tenets of inspiring communication. In this webcast, Kristi will uncover how anyone can become an inspirational leader, dispelling common myths that get in the way of motivation and engagement.
June 14th | 9:00am PDT | FREE
Modern Manners for Today's Business World
How Social Skills Can Advance Your Career. In a world of high-powered technology, many wonder if social skills and the display of good manners in the workplace are quaint, hopelessly "last century" concepts. After all, we've got work to do! Many believe that such "niceties" are a costly waste of time and energy. The truth is that, because of technology and the pressures of the 24-7 global workplace, respect and consideration for others are more critical than ever. The display of empathy and civility actually saves careers and companies in an otherwise virtual, impersonal, often soul-less work environment. This webcast explores why social skills are as important—arguably even more important—than they have ever been, and provides useful advice and skills that you can immediately put into action.
September 20th | 9:00am PDT | FREE
contact: Kristy Villanueva
phone: 323.728.9500, Ext. 215